1. Current process
Hardware returns follow the return window and condition requirements of the originating order, which a specialist confirms with you in writing at purchase time. Detailed standardized return terms will be published on this page before public hardware checkout opens — we will not publish a number here before it is real.
2. How to start a return
Contact with your order reference. A specialist handles the return personally, including the carrier label and refund timeline for your specific order.
3. Condition
Devices must be returned complete (device, cables, dock where applicable) and undamaged beyond normal evaluation use. Stripe and manufacturer markings must be intact.